Help Topics

Contact our San Francisco Customer Service team:

Hours:
Mon-Fri 9am - 6pm,
Sat-Sun 9am - 5pm (PST)

Call 1-800-944-3933
from USA and Canada

Call +1-415-575-9700
from all other countries

Burn Rate - Pay Per Minute Help

What is a Premium Pay Per Minute title?

Some top studios offer their new releases and highest quality movies at a premium rate. These ‘premium movies’ will use the minutes in your account at a faster rate than regular movies. For example, if the movie is marked ’x2’, then 2 minutes will be deducted from your account for each minute that you watch. Premium movies are clearly marked so that you can see when you are selecting a movie with an increased burn rate.

What is a Bargain Pay Per Minute title?

Bargain movies are discounted movies that we are able to offer at a lower cost to you. A ‘bargain movie’ will use the minutes in your account at a lower rate than regular movies. For example, if the movie is marked ‘x0.5’, then half a minute (or 30 seconds) will be deducted from your account for each minute that you watch. Bargain movies are clearly marked so that you can see when you are selecting a movie with a decreased burn rate.

Have more questions?

As always, you are welcome to contact our customer service department. Visit our Contact Us page for details.